FAQs

Got a question?

We’ve got answers. Don’t see the answer to your question below? Pop into our inboxes at hello@sorbabes.com and let’s chat!


Ingredients & Allergy Facts

Is your sorbet dairy-free? Is sorbet lactose-free?

All of SorBabes' flavors are 100% dairy free and lactose free. All flavor, no dairy. Our treats are even creamier than the best dairy free ice cream (if we do say so ourselves) - thanks to the magic of plants. 

Dairy or even dairy alternatives can actually block flavor receptors! So when we set out to create the most flavorful sorbet ever, we knew dairy had no place in our treats - and the magic of real fruits was all we needed.

 

Is your sorbet certified Kosher?

We’re working on it as we write this. All our ingredients are Kosher and dairy free, some of our ingredients share equipment with dairy and thus are considered kosher dairy. We are applying for certification which will be on our future packaging.


I suffer from allergies; what do I need to know about where your sorbet is created? Is there a possibility of cross contamination?

SorBabes is manufactured in an SQF certified facility, ensuring that food safety and good manufacturing practices are monitored and maintained. Strict allergen control practices are in place based on industry standards. If you have extreme food allergies, please know that our products are manufactured in a peanut-free facility that also produces products with wheat, soy, egg, milk, and tree nuts.


Where can I find your ingredients?

We created SorBabes because we didn’t see anything else on the market that tasted crazy-indulgent but was made with wholesome, plant-based ingredients we could feel good about giving our kids. So yeah, we take our ingredients pretty darn seriously. You can find our complete ingredients and nutrition label on the page for each flavor, under our shop tab.

Have a specific ingredient question? We’d love the excuse to nerd out! Send us an email at hello@sorbabes.com and we’ll get right back to you.


Is your sugar 100% certified vegan?

We’re thrilled to say, it is indeed. All sugar used in our sorbet is 100% vegan certified, meaning it’s produced without the use of any animal products or byproducts (traditionally, most cane sugar is processed using bone char during the filtration process, to achieve its white color. To which we said…hard pass!)


Do your flavors contain nuts?

Vanilla Caramel Crunch is our only flavor that contains nuts, in the form of almond butter. Our other flavors are nut free. However, if you suffer from a severe allergy we advise you avoid our products since they’re manufactured in a facility where we can’t prevent all potential of cross contamination from shared equipment.


Are your flavors gluten free?

You don’t have to play Where’s Waldo looking for that little GF symbol with our plant-based sorbet. We’ve got you covered; all our flavors are gluten-free, meaning there are no ingredients containing gluten in our products. In the case of those with severe allergies, we are not certified gluten-free, and we manufacture in a facility that is not certified gluten free (though we thoroughly cleanse and sanitize before each production run.) 

Why Aren't Your Products Keto/Sugar Free/Lower Calorie?

Our plant based sorbet keeps it real real with no artificial sweeteners, no artificial anything, and farm-to-freeezer plant-based ingredients. But we invite you to ditch diet rules and dessert like a mother – with dessert that’s rich AF but with a nutrition label you can chillax about. We're not a diet ice cream, though our bars are undeniable better-for-you than many other options in the freezer aisle. 


Is sorbet healthier than ice cream?

We all scream for ice cream, but we think it's time for sorbet to get all the same love. It's actually the world's OG frozen dessert, while being naturally vegan and gluten-free (and when made right, like we think we do it, just as creamy and decadent!) Words like "healthier" depend on your definition and what you're looking for, but when comparing SorBabes to ice cream, we are much lower in calories, sugar, and fat than many traditional ice creams. And because we believe in treating yourself, the planet, and animals right, our flavors contain zero dairy, gluten, or ingredients you can't pronounce. We pride ourselves on using real, fresh fruit straight from farmers and other plant-based, simple ingredients like 100% vegan cane sugar. 

All of our nutrition info and ingredients can be found here - just click on flavors and hover over the image showing the nutrition label. 


What is the difference between sherbet and sorbet?

Glad you asked! Sherbet and sorbet are often referred to interchangeably, but they're quite different treats. Yes, they're both creamy, cool, and delicious, but sherbet typically contains dairy like milk or cream (as well as eggs, sometimes.) Sorbet does not.

Sorbet - the world's oldest frozen dessert, hailing from Persia around 550 BCE (truly the OG!), is typically a blend of fruit, fruit juice, and sweetener. We've jazzed ours up a bit with inclusions like nut butters, coconut milk, swirls of caramel, and candy-like shells, but all our sorbet is dairy-free and made with real fruit, true to its roots. 

While we're on the subject, is gelato the same thing as sorbet? Is sherbet and gelato the same? No and no! All three are distinctly different treats, with gelato being a close cousin of ice cream, containing dairy but less than ice cream. Gelato has a lower milk fat percentage than ice cream and is mixed with less air in the churning process. 

 

 

Shipping/Returns

How is the sorbet shipped?

To quote our own cheesiest joke ever…it’s all about that dry ice, ice baby! We package and ship our products in a cooler full of dry ice, meaning your sorbet arrives at your doorstep perfectly frozen. We ship using UPS two-day delivery with overnight delivery available upon request for an additional charge.
When your sorbet arrives, please use care and never handle dry ice with bare hands!

Why is your sorbet more expensive online than at my store?


We began offering nationwide shipping during the pandemic, and because we know the luxury of sorbet delivered to your doorstep with the click of a button! And because we don't yet have worldwide domination (but working on it!) The price you see online reflects the costs for us to pay our warehouse crew, cover shipping materials, transport, and the retail price of the bars themselves. Read our breakdown here to better understand how we price our bars as affordably as possible and all the *magic* that goes into sending sorbet in the mail.


Can I return my sorbet?

Due to the perishable nature of our product, we cannot accept returns. Please do not attempt to mail your products back to us...that would end in a sad, sticky mess. However, if you’re less than thrilled about your sorbet, please reach out to hello@sorbabes.com. Your happiness is #1 to us and we’ll do everything in our power to make things right.


Flavors & Finding Us

Why can’t I find your sorbet at my local grocery store?

As a small brand run by a small team, we don’t have world domination yet, but we’re working on it. We know it’s a huge bummer if you can’t find us at your local store at this time. During the COVID-19 pandemic and ongoing supply chain challenges, we had to make tough decisions about scaling back our production and retail areas, like so many small businesses.

You can always order sorbet online and tag/mention your fave local store on social media to let them know to please carry SorBabes. You can also speak directly to a manager and let them know to pretty please stock up - every customer request like this helps!

The site locator says you're at my local store, but I'm not seeing you there. Help!?

Our store locator is kept as up to date as possible, but it's up to retailers which specific store locations of theirs carry us or stock specific flavors. The simplest solution is to call your local store and ask if they carry us OR use your store's website. Simply enter your local store address, search "SorBabes," and if you see us listed on the site, you'll know for sure we'll be at that store! 


What happened to the pint flavors?

Ah, our beloved old pint line. We like to imagine our OG flavors lounging on a tropical island somewhere, soaking up some R&R with a fruity drink nearby… In 2021, we retired our original pint line after the overwhelmingly positive response to our sorbet bars. We believe they’re the most delicious and fun sorbet we’ve ever made.

We know change is hard, but sometimes it’s also crazy delicious! We hope you can fall in love with our bars (basically pints on a stick,) and rejoice in a dessert that requires zero dishes or sharing.


Sustainability and Ethics

Is your packaging recyclable?

Yes, our cardboard box packaging can (and should be!) recycled.
Treating the planet right is core to who we are as humans and a brand, and reducing the amount of single-use plastic in our landfills is another reason we chose to create bars instead of pints.


How do you give back?

We are proud to support the Fruit Tree Planting Foundation, an award-winning international charity dedicated to planting fruit, nut and medicinal trees to alleviate world hunger, combat global pollution of the environment, strengthen communities, and improve the surrounding air, soil, and water.
Their programs strategically donate orchards, training, and aftercare where the harvest will best serve communities for generations -- including public schools, city parks, community gardens, food banks, low-income neighborhoods, Native American reservations, international hunger relief sites, and animal sanctuaries.