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We’ve got answers. Don’t see the answer to your question below? Pop into our inboxes at firstname.lastname@example.org and let’s chat!
Ingredients & Allergy Facts
Are you certified Kosher?
We’re working on it as we write this. All our ingredients are Kosher and dairy free, some of our ingredients share equipment with dairy and thus are considered kosher dairy. We are applying for certification which will be on our future packaging.
I suffer from allergies; what do I need to know about where your sorbet is created? Is there a possibility of cross contamination?
SorBabes is manufactured in an SQF certified facility, ensuring that food safety and good manufacturing practices are monitored and maintained. Strict allergen control practices are in place based on industry standards. If you have extreme food allergies, please know that our products are manufactured in a peanut-free facility that also produces products with wheat, soy, egg, milk, and tree nuts.
Where can I find your ingredients?
We created SorBabes because we didn’t see anything else on the market that tasted crazy-indulgent but was made with wholesome, plant-based ingredients we could feel good about giving our kids. So yeah, we take our ingredients pretty darn seriously. You can find our complete ingredients and nutrition label on the page for each flavor, under our shop tab.
Have a specific ingredient question? We’d love the excuse to nerd out! Send us an email at email@example.com and we’ll get right back to you.
Is your sugar 100% certified vegan?
We’re thrilled to say, it is indeed. All sugar used in our sorbet is 100% vegan certified, meaning it’s produced without the use of any animal products or byproducts (traditionally, most cane sugar is processed using bone char during the filtration process, to achieve its white color. To which we said…hard pass!)
Do your flavors contain nuts?
Vanilla Caramel Crunch is our only flavor that contains nuts, in the form of almond butter. Our other flavors are nut free. However, if you suffer from a severe allergy we advise you avoid our products since they’re manufactured in a facility where we can’t prevent all potential of cross contamination from shared equipment.
Are your flavors gluten free?
All our flavors are gluten-free, meaning there are no ingredients containing gluten in our products. In the case of those with severe allergies, we are not certified gluten-free, and we manufacture in a facility that is not certified gluten free (though we thoroughly cleanse and sanitize before each production run.)
How is the sorbet shipped?
To quote our own cheesiest joke ever…it’s all about that dry ice, ice baby! We package and ship our products in a cooler full of dry ice, meaning your sorbet arrives at your doorstep perfectly frozen. We ship using UPS two-day delivery with overnight delivery available upon request for an additional charge.
When your sorbet arrives, please use care and never handle dry ice with bare hands!
Can I return my sorbet?
Due to the perishable nature of our product, we cannot accept returns. Please do not attempt to mail your products back to us...that would end in a sad, sticky mess. However, if you’re less than thrilled about your sorbet, please reach out to firstname.lastname@example.org. Your happiness is #1 to us and we’ll do everything in our power to make things right.
Flavors & Finding Us
Why can’t I find your sorbet at my local grocery store?
As a small brand run by a small team, we don’t have world domination yet, but we’re working on it. We know it’s a huge bummer if you can’t find us at your local store at this time. During the COVID-19 pandemic and ongoing supply chain challenges, we had to make tough decisions about scaling back our production and retail areas, like so many small businesses.
You can always order sorbet online and tag/mention your fave local store on social media to let them know to please carry SorBabes. You can also speak directly to a manager and let them know to pretty please stock up - every customer request like this helps!
What happened to the pint flavors?
Ah, our beloved old pint line. We like to imagine our OG flavors lounging on a tropical island somewhere, soaking up some R&R with a fruity drink nearby… In 2021, we retired our original pint line after the overwhelmingly positive response to our sorbet bars. We believe they’re the most delicious and fun sorbet we’ve ever made.
We know change is hard, but sometimes it’s also crazy delicious! We hope you can fall in love with our bars (basically pints on a stick,) and rejoice in a dessert that requires zero dishes or sharing.
Sustainability and Ethics
Is your packaging recyclable?
Yes, our cardboard box packaging can (and should be!) recycled.
Treating the planet right is core to who we are as humans and a brand, and reducing the amount of single-use plastic in our landfills is another reason we chose to create bars instead of pints.
How do you give back?
We are proud to support the Fruit Tree Planting Foundation, an award-winning international charity dedicated to planting fruit, nut and medicinal trees to alleviate world hunger, combat global pollution of the environment, strengthen communities, and improve the surrounding air, soil, and water.
Their programs strategically donate orchards, training, and aftercare where the harvest will best serve communities for generations -- including public schools, city parks, community gardens, food banks, low-income neighborhoods, Native American reservations, international hunger relief sites, and animal sanctuaries.